Last Updated: 27 December 2023

Thank you for shopping with us!

This Shipping & Delivery outlines how on all necessary delivery details, inclusive of refunds. By using our services, you agree to the terms of this policy.

1. Processing Time:

• Order Processing: Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and public holidays.
• Custom Orders: Customized or personalized orders may have extended processing times. Details will be communicated during the order confirmation.
  
  

2. Shipping Methods:

• Carrier Partners: We partner with reputable carriers to ensure reliable and timely delivery.
• Shipping Options: Shipping options, including standard, same day delivery & self pick up services, are available. The available options will be presented during the checkout process.
  

3. Estimated Delivery Time

• Standard Shipping:
  1-3 business days for WM
  3-5 business days for EM
• Same-Day Delivery: Order before 12pm & receive your order within 12pm - 6pm on the same day! Exclusive of weekends & public holidays.
• Delays: Unforeseen circumstances, such as weather, customs clearance, or other external factors, may lead to delays. We appreciate your understanding in such situations.

4. Order Tracking:

• Tracking Information: Once your order is shipped, you will receive tracking information via email. You can use this information to monitor the progress of your delivery.
• Tracking Assistance: For any issues with tracking or delivery, please contact our customer service team.

5. Delivery Address:

• Accuracy: It is advisable to provide accurate delivery information. Any additional costs may incurred due to incorrect information.
• Address Changes: Changes is only available before the order is being shipped out.

6. Undeliverable Packages:

• Attempts: Carriers will make reasonable attempts to deliver your package. If unsuccessful, they may leave a notice or make additional attempts.
• Re-delivery: Undeliverable packages returned to us may be subject to additional shipping fees for re-delivery.

7. Acceptance of Goods:

• Inspection: Upon delivery, please inspect the package for any visible damages or any missing items. Contact us immediately within 48 hours should there be any issues with the package.

For any questions or concerns regarding Shipping & Delivery Policy, please contact us at theprestigecreations@gmail.com.

By using our services, you acknowledge that you have read and understood this Shipping & Delivery Policy and agree to its terms. We reserve the right to update this policy periodically, and any changes will be effective upon posting on our website.